Al Ain Rotana

Sheikh Zayed Road, Al Ain, United Arab Emirates, 00000show map
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Highlights
8
FabulousBased on  314 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in United Arab Emirates

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Overview

The classic Al Ain Rotana Hotel offers an elegant accommodation in the heart of Al Ain. Featuring luxurious architecture, the hotel occupies a 4-story building opened in 1999.

The hotel is 20 minutes' walk away from Al Ain Oasis. Al Ain Rotana Hotel is within about 20 minutes' walk of the center of Al Ain.

This hotel is ideally based near gardens and palm trees.

Al Ain airport can be reached by car within 20 minutes.

Rooms

Al Ain Rotana Hotel consists of 198 rooms where guests can enjoy cable TV, a patio, a dining area, a sofa and music system. The rooms look on to the city. They come with an electric kettle, a dishwasher and a fridge as well as bathrooms with a shower, a hairdryer and toiletries.

Eat & Drink

Breakfast is served in the restaurant each morning. Guests will taste excellent cuisine in the large on-site restaurant. The snack bar serves refreshments, cocktails and espresso.

You can start your day with a buffet breakfast, which costs AED 84 per person per night. 

Services

Al Ain Rotana Hotel features such facilities as a designated area for smoking, an ATM and a luggage storage.

Relax

The property offers a health club, a spa center and a Jacuzzi along with full body massage, steam baths and facials. A gym, weight training and a fitness club as well as tennis, squash and racquetball are provided on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   242.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage

Luggage storage

Locker room

24-hour services

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

Restaurant buffet

Cafe

Snack bar

Shuttle

Airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Golf course
  • Squash

Services

  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining

  • In-room breakfast
  • Restaurant buffet
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Projector
  • Fax/Photocopying

Children

  • Cots
  • High chairs
  • Paid babysitting/ Child services
  • Children's buffet
  • DVDs/ Videos for children
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Facilities for people with disabilities

  • Toilet for disabled
  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Beach umbrellas
  • Sun loungers
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • City view
  • Pool view
  • Park view

Room features

  • In-room air conditioning
  • Heating
  • Free in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries
  • Bathroom telephone

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Internet television
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 12 yearsExisting beddingFREEExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Al Ain (AAN)9.3 mi
Al Maktoum (DWC)60.0 mi
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Reviews
7.8
FabulousBased on  314  reviews

Rating by category:

10.0
Rooms
8.0
Service
10.0
Dining
  • 8.8
    Superb

    I've stayed long-term at several hotels in Al Ain, and find the Rotana to be the best - very good facilities and helpful staff. I can't think of anything that I didn't like.

    You pay a high premium for such quality.

  • 9.2
    Superb

    The hotel staff were very helpful and hospitable. When I reached the hotel they couldn't find my reservation because Booked.net did not inform them for some odd reason. I was getting upset but the staff sorted us out and gave an upgrade at the same price. The hotel had a beautiful pool which my kids loved. Every thing was perfect for our holiday.

  • 10.0
    Exclusive

    Welcoming attentive front door staff Range of restaurants

    The checking in process

  • 6.2
    Good

    comfortable room, big balcony which we can enjoy the nice view of garden and jebel hafeet.ice cream in the buffet restaurent is very nice.

    garden and swimming pool is relatively small,few entertainment facilities.

  • 6.2
    Good

    The suite is so big.. I stayed in it because it is the only 5 star hotel in Al Ain

    Its expensive hotel and doesnt worth that much at all !! some items is broken inside the room like the window , and also you can hear peaple and there noise from outside the room .. also this hotel looks old comparing to other hotels I recently visited, the tv is small and the decoration is old !! they have to remodel the rooms.. There is no facilities in the hotel ..

  • 9.2
    Superb

    Great hotel with fantastic service and staff

    The prices of minibar and snacks were so over priced. I refuse to be insulted like that!

  • 9.2
    Superb

    Trader Vics is the best restaurant in Al Ain. As returning guests the staff remembered us and made us feel extra special. The Resident gm - Mr s Kohn can be spotted on a regular basis dashing around the hotel ensuring attention to detail is perfect. Room Service also makes the best steak sandwich.

  • 7.4
    Very good

    Convenient location close to the centre of town yet in a quiet location. Very clean and comfortable, a local icon so colleagues had no trouble finding the place for meeting.

    Staff need more training. Reception and front of house perhaps need more experience. They are a little to over the top with the gushing welcome and politeness but then fail to do their jobs quickly and efficiently. Housekeeping staff were the exception - great job every day and excellent attention to detail.

  • 6.6
    Good

    Nice rooms

    The check in was extremely slow, it took more than an hour to get the room

  • 5.0
    Guest rating

    The facilities are clean. Few good staff understood the concept of "Customer Delight" and "Customer comes first".

    The Management is very poor and lack basic ability to deal with customer's inquiry. The duty manager at the night of 6th of January showed unprecedented negligence in dealing with an ‘angry’ customer to the extent that he did not even try to talk again to the guest the next day – although we were in the hotel in the 6th and 7th. The hotel operates a night club that keeps playing loud music all through the night and until 3am. The music and noise is easily heard in the guests’ rooms. Our room was on the second level “216” and overlooking the pool. There was a complete disconnect between the staff especially handing over between shifts. The house keeping staff got me 2 extra beds in the afternoon of Jan 6th – after I asked for it – and at 2130 hours I received a call from the housekeeping mentioning that they are ready at my room door with the “2 extra beds” that they claimed I requested. I asked for the beds once and did a follow up call couple of hours later when I experienced delay in receiving the beds before finally I had got them; yet it is apparent that at time of the shift changing the staff had no communication with their colleagues from the earlier shift and it is obvious also that they had no log even to look at and find out that the beds were already delivered. I can go on to fill a 60 pager “Mystery Shopper” report providing you with numerous glitches and improvement opportunity, however the point to make is: Al Ain Rotana needs a closer attention from Management to safeguard their name and reputation and to really merit their so called “5 Stars” hotel!!! Regards,

  • 9.6
    Exclusive

    friendly staff, excellent breakfast, nice swimmingpool, bar, rich, "arabic" design, fantastic location, view from the window, free valet parking, good price

    hairdryer hidden in the drawer - I found it too late, there is a little sign on the desk only! Be carefull!

  • 6.2
    Good

    Location

    We stayed @ the rooms 163&164 we couldn't sleep and rest for the night because of the noise coming from the lebanese restaurant we stay awake all night. I think the accoustic of the hotel is very poor.

  • 10.0
    Exclusive

    The staff friendliness and food variety

    Rooms accessible for person in wheelchair were not accessible

  • 9.6
    Exclusive

    The check in and out were done fast The new building was very quite and romantice

    There was a noice in our room near the swimming pool (music, people voice,...)

  • 10.0
    Exclusive

    Al Ain Rotana has its own peaceful elegant style. Receptionist Hani is a leading example to follow on how to turn guests into best friends in the first minute.Staff around all services are courteous and well trained.Night entertainments are pleasurable.

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Highlights
8
FabulousBased on  314 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Luxury Hotels in United Arab Emirates

Use Badge
Good to know
Check-infrom 12 pmFREECheck-outuntil 12 pmFREE
Children & extra bedsAll children0 - 2 yearsCotFREEExisting beddingFREEOne child3 - 12 yearsExisting beddingFREEExtra bedMaximum capacity of extra beds in a room is 1. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Al Ain (AAN)9.3 mi
Al Maktoum (DWC)60.0 mi
+ More- Less
Check rooms and rates
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